Help Center
How can we help?
Search answers about setup, inventory, inspection, compliance, pricing and support.
Getting started
How long does it take to get set up with AutoTrade24?
Most dealerships are live within days. Our regional team handles data import and configuration, and staff typically learn the core workflow in a single training session.
Do I need to install anything?
No. AutoTrade24 is fully cloud-hosted and works in any modern browser on desktop and mobile — there is no server or software to install.
Can you migrate my existing data?
Yes. You export your current inventory, customers and open deals, and our team imports and maps them into AutoTrade24.
Inventory & sales
How does VIN inventory tracking work?
Every vehicle is tracked individually by VIN with photos, reconditioning costs, days-in-stock and true landed cost, so you always know real margin before you discount.
Can it publish my stock to marketplaces?
Yes. AutoTrade24 helps you syndicate inventory to Dubizzle, YallaMotor, Syarah, Haraj and OpenSooq, and centralise the leads they generate.
Does it handle trade-ins?
Yes. Trade-ins are recorded as both an acquisition and a part-payment on the deal, and flow into the same VIN inventory and inspection system.
Inspection app
Is the 360° inspection app included?
Yes. The AI-assisted 360° inspection is included at every plan and links directly to each vehicle's record.
How does it reduce disputes?
Every car ships with a documented, shareable condition report — photo-backed evidence that prevents post-sale arguments over scratches or faults.
Does the inspection work on mobile?
Yes. Inspections are captured on mobile so your team can document any car anywhere on the lot.
Compliance & invoicing
Is AutoTrade24 ZATCA Phase 2 compliant?
Yes. It generates ZATCA Phase 2 (Fatoora) compliant e-invoices for Saudi Arabia with QR codes and cryptographic stamps, with 15% VAT applied automatically.
Does it handle UAE VAT?
Yes. It produces FTA-compliant 5% VAT tax invoices with TRN capture, in Arabic and English.
What about other GCC countries?
AutoTrade24 handles VAT/GST for Oman (5%), Bahrain (10%), Jordan (16%) and keeps invoicing structured and audit-ready for markets without VAT yet, such as Qatar and Kuwait.
Pricing & billing
How much does AutoTrade24 cost?
Plans start from $10/month and scale by dealership size and modules. See the pricing page for a full breakdown in your local currency with an ROI calculator.
Are there setup or per-user fees?
New customers pay a one-time setup fee (and an optional custom website build). Existing customers are never charged setup or website fees again when upgrading, downgrading or renewing.
Which payment methods are accepted?
Payments are processed securely via Razorpay — Card, UPI and Netbanking. You can also manage renewals and invoices from your customer portal.
Can I cancel anytime?
Yes. Manage renewals, upgrades, downgrades, invoices and support requests anytime from your customer portal.
Account & support
How do I contact support?
Email support@autotrade24.in or raise a ticket from your customer portal — you can track its status anytime.
Can I export my data if I leave?
Absolutely. You own your data and can export inventory, customers, invoices and reports at any time — there is no lock-in.
Is my data secure?
Yes. Data is encrypted in transit and at rest, protected by role-based access and resilient cloud hosting. See our Security page for details.
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Still need help?
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