Privacy Policy

AutoTrade24 is operated by AutoTrade24 Technologies Pvt. Ltd. ("AutoTrade24", "we", "us"). This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. It applies to our website at autotrade24.in and the AutoTrade24 platform (the "Service").

Information we collect

We collect information you provide directly and information generated as you use the Service:

• Account & contact data — name, email, phone, company name, country and billing details you provide when you sign up, request a demo or make a purchase.
• Dealership data — the business data you enter into the platform, such as vehicle inventory, customers, invoices and documents. You control this data.
• Usage data — technical information such as IP address, browser type, pages viewed and actions taken, collected to operate and improve the Service.
• Cookies — small files used to keep you signed in and remember preferences. See our Cookie Policy.

How we use your information

• To provide, maintain and secure the Service and your account.
• To process payments, subscriptions and invoices.
• To respond to enquiries, demos and support requests.
• To send service-related communications and, where permitted, relevant updates.
• To comply with legal, tax and regulatory obligations (including VAT/ZATCA e-invoicing).
• To detect, prevent and address fraud, abuse and security issues.

Legal bases

Where applicable, we process personal data on the basis of performing our contract with you, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

Sharing your information

We do not sell your personal data. We share it only with:

• Service providers who help us run the Service (for example hosting, payment processing and email delivery), under confidentiality obligations.
• Authorities or regulators where required by law.
• A successor entity in the event of a merger, acquisition or reorganisation.

Data retention

We retain personal data for as long as your account is active and as needed to provide the Service, then for the period required to meet legal, tax and accounting obligations. You can request deletion as described below.

Security

We protect data with encryption in transit and at rest, role-based access controls and monitored, resilient cloud hosting. No system is perfectly secure, but we work continuously to safeguard your information. See our Security page.

Your rights

Depending on your location, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. You own your dealership data and can export it at any time.

International transfers

We may process data in countries other than your own. Where we do, we take steps to ensure it receives an appropriate level of protection.

Children

The Service is intended for businesses and is not directed to individuals under 18.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact us

For privacy questions or to exercise your rights, contact hello@autotrade24.in.