Refund & Cancellation Policy

AutoTrade24 is operated by AutoTrade24 Technologies Pvt. Ltd. ("AutoTrade24", "we", "us"). This Refund & Cancellation Policy explains how cancellations and refunds work for AutoTrade24 subscriptions and one-time charges. It forms part of our Terms of Service.

Cancelling your subscription

• You can cancel your subscription at any time from your customer portal or by contacting us.
• When you cancel, your plan remains active until the end of the current paid term and does not renew afterwards.
• You keep access to your data during the paid term and can export it before it ends.

Subscription refunds

Subscription fees are billed in advance for the selected term. Because the Service is delivered continuously, subscription fees for a term that has already started are generally non-refundable, except where required by law or expressly agreed in writing.

One-time fees

One-time charges — such as setup fees or a custom website build — cover work that is performed for you. Once that work has begun or been delivered, these fees are non-refundable.

Renewals

Subscriptions renew for the selected term unless cancelled before the renewal date. We recommend cancelling before renewal if you do not wish to continue.

Failed or duplicate payments

If you are charged in error, for example a duplicate payment, contact us and we will investigate and refund any confirmed erroneous charge.

How to request

To cancel or request a refund, contact hello@autotrade24.in with your account details. We aim to respond within a few business days.